1. Parties to the agreement.
The contract is between the Internet service for the exchange of title characters CryptoBar, then the Contractor, on the one hand, and the Customer, represented by the person who used the services of the Contractor, on the other hand.
2. List of terms.
2.1. Exchange of title characters is an automated online service product that is provided by the Contractor on the basis of these rules.
2.2. Customer – an individual who agrees to the terms of the Contractor and this agreement to which it joins.
2.3. A title mark is a conventional unit of a particular payment systеm that corresponds to the calculations of electronic systems and denotes the scope of the rights corresponding to the electronic payment systеm contract and its Customer.
2.4. Application – information transmitted by the Customer for the use of the Contractor’s funds in electronic form and indicating that he accepts the terms of use of the service offered by the Contractor in this application.
2.5 AML Policy (Anti-Money Laundering, Anti-Money Laundering) are principles for combating money laundering, terrorist financing and the creation of weapons of mass destruction.
3. Terms of the agreement.
These rules are considered to be organized due to the conditions of the public offer, which is formed at the time when the Customer submits the application and is one of the main components of this contract. The public offer is the information displayed by the contractor on the conditions for filing the application. The main components of the public offer are actions taken at the end of the Customer’s submission of the application and indicating its exact intentions to complete the transaction under the terms and conditions proposed by the Contractor before the completion of this application. The time, date, and parameters of the application are created by the Contractor automatically at the time of the completion of the formation of this application. The proposal must be accepted by the Customer within 24 hours from the end of the application. The service contract enters into force from the moment the title units are received in full, as indicated in the application, from the Customer to the Contractor’s details. Operations with title units are accounted for in accordance with the rules, regulations and format of electronic systems for calculations. The contract is valid for a period which is established from the moment of filing of the application until termination on the initiative of one of the parties.
4. Subject of the agreement.
Through the use of technical methods, the Contractor undertakes to exchange title characters for commission from the Customer, after this person submits an application and does this by selling title characters to people wishing to purchase them at an amount not lower than in the application submitted by the Customer. The Contractor undertakes to transfer the funds to the details specified by the Customer. In case of occurrence during the exchange of profits, it remains on the account of the Contractor, as an additional benefit and premium for commission services.
5. In addition.
5.1. If the amount received by the Contractor is different from that indicated in the application, the Contractor shall recalculate, which corresponds to the actual receipt of title units. If this amount exceeds the specified in the application by more than 10%, the Contractor terminates the contract unilaterally and all funds are returned to the details of the Customer, taking into account the deducted amount for commission expenses during the transfer.
5.2. If the amount in the application does not coincide with the actual decrease, the Contractor has the right to charge 5% of the exchange amount for manual allocation from the Customer.
5.3. In the event that the title units are not sent by the Contractor to the specified details of the Customer within 24 hours, the Customer has the full right to demand termination of the agreement and cancel his application, thereby making the return of the title characters to his account in full. The application for termination of the agreement and the return of title units is executed by the Contractor in the event that the funds have not yet been transferred to the specified details of the Customer. In case of cancellation of the contract, the return of e-currency is made within 24 hours from the date of receipt of the request for termination of the contract. If delays in return are caused by no fault of the Contractor, he is not responsible for them.
5.4. If the title characters are not received from the Customer at the expense of the Contractor within the specified period, from the moment the Customer submits the application, the agreement between the parties is terminated by the Contractor on the one hand, since the agreement does not come into effect. The customer may not be notified. If the title units arrive at the Contractor’s details after the deadline, such funds are transferred back to the Customer’s account, all commission charges related to the transfer being deducted from these funds.
5.5. If there is a delay in the transfer of funds to the details specified by the Customer, due to the fault of the settlement systеm, the Contractor shall not be liable for damage resulting from a long cash flow. In this case, the Customer must agree that all claims will be made to the settlement systеm, and the Contractor provides his assistance as far as possible within the framework of the law.
5.6. In case of detection of falsification of communication flows or impact, in order to worsen the work of the Contractor, namely its program code, the application is suspended, and the transferred funds are recalculated in accordance with the current agreement. If the Customer does not agree with the allocation, he has every right to terminate the contract and the title marks will go to the details specified by the Customer.
5.7. In the case of using the services of the Contractor, the Customer fully agrees that the Contractor bears limited liability in accordance with the scope of these rules of the received title units and does not give additional guarantees to the Customer, and also does not bear additional responsibility to him. Accordingly, the Customer does not bear additional responsibility to the Contractor.
5.8. The Customer is obliged to comply with the norms in accordance with the law, and also not to fake communication flows and not create obstacles for the normal operation of the Contractor’s program code.
5.9. The Contractor shall not be liable for damage and consequences in case of erroneous transfer of electronic currency in the event that the Customer specified incorrect details when submitting the application.
5.10. The Customer should not mislead the Contractor about the translation of title characters, pass off other people’s transactions as their own, and fake documents using Photoshop, Paint and other specialized programs. Any attempts to mislead the Contractor will result in addition to the black lists of exchange points and monitoring for the Customer.
5.11. The customer must indicate their exact details, transfers from third parties are not allowed. Using other people’s accounts of payment systems, wallets, debit and credit cards is prohibited. If such exchanges are identified, the Customer’s funds are frozen until clarified for 90 (ninety) days. Upon the expiration of the term, the Contractor undertakes to return the funds to outgoing details.
5.12. The Contractor has the right to oblige the Customer to pass the necessary verification of the document, debit / credit card, payment systеm account or person, in case of suspected payment from a third party, or fraud. In case the Contractor refuses to undergo verification, clause 5.10 of these rules comes into force.
5.13. The customer guarantees the purity of the transaction and confirms that the details specified in the exchange belong directly to him, and not to a third party or organization. Transfers and payments to third parties are prohibited. If this rule is violated, the Contractor has the right to freeze the receipt of title units for up to 40 (forty) days. Upon the expiration of the term, the Contractor undertakes to return the funds to outgoing details.
5.14. Any demand for a refund from the Customer or his refusal to exchange the transaction includes deductions of 5% of the exchange amount, plus a network commission, if it concerns cryptocurrencies or a commission of bank payment systems, withholding an additional commission up to $ 5 is always a constant. The formula for withholding funds for a return operation at the request of the Customer has the following formula: Refund = 5% of the exchange amount + PS commission + $5 (manual intervention).
5.15. The CryptoBar exchange service is not an intermediary for the purchase of drugs between the Customer and a third party, transferring sites of dubious reputation to wallets, such as HYDRA, is strictly prohibited. Similarly, the withdrawal of cryptocurrencies with a high risk of darknet funds to our service is also prohibited. If such operations are detected, the Contractor has the full right to freeze the receipt of title units until the user passes verification.
After passing the verification, the refund will be made minus 30% of the exchange amount. In addition, the Contractor reserves the right to refuse further service to such a Customer, add him to the black list and disseminate information among other exchange offices.
5.16. When receiving a cryptocurrency with an increased risk, the service has the right to oblige the user to undergo a full identity verification. Return of “dirty” banknotes is carried out minus 30% of the exchange amount.
6. Warranty period
Within 24 hours from the date of execution of the exchange of title units, the Contractor gives a guarantee for the services provided, unless otherwise agreed upon.
7. Unforeseen circumstances.
In the event that unforeseen circumstances arise during the processing of the Customer’s application that contribute to the Contractor’s failure to fulfill the terms of the contract, the deadlines for the application are postponed to the corresponding duration of the force majeure. For expired obligations, the Contractor is not responsible.
8. Form of agreement.
Both parties, in the person of the Contractor and the Customer, accept this agreement as a contract equivalent in legal force, indicated in writing.
9. Work with maps of England, Germany and the USA.
For cardholders in England, Germany and the United States, the conditions for the transfer of title units are extended indefinitely, corresponding to a complete verification of the cardholder’s data. Funds are not exposed to any operations throughout the entire term and are in full on the account of the Contractor.
10 Claims and disputes.
Claims under this agreement are accepted by the Contractor in the form of an email in which the Customer indicates the essence of the claim. This letter is sent to the details of the Contractor indicated on the website.
11. Conducting exchange transactions.
11.1. It is categorically prohibited to use the services of the Contractor for illegal transfers and fraudulent activities. When concluding this agreement, the Customer undertakes to comply with these requirements and, in case of fraud, bear the criminal liability established by law at the moment.
11.2. It is forbidden to use the CryptoBar exchanger as a satellite or daughter. If cases of exchange transactions involving other specialized sites are detected, the funds received will be completely frozen, the return of which is carried out by an official request of a third-party service client through the payer’s bank.
11.3. If it is impossible to fulfill the application automatically, due to circumstances beyond the control of the Contractor, such as lack of communication, lack of funds, or erroneous data of the Customer, funds are credited to the account within the next 24 hours or returned to the details of the Customer minus commission fees.
11.4. At the first request, the Contractor has the right to transmit information about the transfer of electronic currency to law enforcement authorities, the administration of payment systems, as well as to victims of illegal actions that suffered as a result of fraud proved by the judicial authorities.
11.5. The customer undertakes to submit all documents proving his identity in case of suspicion of fraud and money laundering.
11.6. The Customer agrees not to interfere with the Contractor’s work and not to damage its software and hardware, and the Customer agrees to transmit accurate information to ensure that the Contractor fulfills all the conditions of the contract.
11.7. The Contractor reserves the right to add the Customer to the black list if the latter has repeatedly created applications for the exchange without paying for them, as well as with other attempts to mislead the Contractor.
11.8. The security service of the service has the right to freeze the client’s application in case he has received in some way illegal enrichment in this or a third-party exchange service and is on the list of debtors, until the reasons are clarified and the damages incurred by the exchangers from this user are clarified.
11.9. The return of title units is carried out to the User minus the commission of the Service, if the latter does not have one in this direction, then the coefficient is taken at the rate of 2% of the returned amount.
11.10 The Customer agrees that if the amount during the exchange operation was sent to him 10 (ten) times less than indicated in the application, then the Contractor has the full right to freeze the application and recognize it as fraudulent and not subject to execution, the funds received on the account of the Contractor are returned and cannot be exchanged. If the Customer can prove that he did not pursue malicious intent and undergoes full identity verification, then in this case the Contractor will charge a 30% fine of the amount received.
12. Recalculation of the amount of payments for exchange operations
12.1 If there is no floating rate in the exchange direction, the Service undertakes not to recalculate requests for exchange transactions within 45 minutes from the moment the request was created. At the same time, funds sent to the account of the Service from the User must reach the time specified in these rules, pass the required number of confirmations and be accepted without possible blocking by AML checks. After 45 minutes have elapsed and no funds have been credited to the details specified in the application, the Service reserves the right to recalculate at the current rate.
12.2 If there is a floating rate in the direction of the exchange, then it is recalculated only in the direction of falling. The Contractor is not responsible and costs for the delay of the transaction on the part of the client.
12.3 When the application is suspended for the time of the AML check and its further defrosting, the recalculation must correspond to the current rate of the service, subject to its decrease. If during the freezing of the application, the rate has increased, then the service is not obliged to compensate the difference and recalculate.
12.4 If the transaction is credited during non-working hours of the exchange office, the recalculation and payment takes place on a business day from the moment the Service is opened. Under the conditions of both floating and static exchange rates, the minimum value is taken in the chart of title unit fluctuations, that is, the recalculation of the application goes only in the direction of falling for the entire moment of its existence.
12.5 At the end of working hours, the exchange service uses protection that interrupts the automatic execution of orders in some areas of exchange, due to controversial issues, clause 12.4 of these rules begins to operate.
13. AML Policy
13.1 The Service reserves the right to suspend financial transactions in cases where the AML check of the transaction sent by the client shows a significant risk. Transaction indicators should not exceed 65% risk, and the following indicators have the critical content of individual zones: Dark Service and Dark Market – 5%; Mixer and Gambling – 5%; Exchange Fraudulent, Scam, Illegal Service, Stolen and Ransom – 2.5% as well as in cases of a large number of transactions recognized by the exchange as “Suspicious Activity”.
13.2 In case of suspension of the application, the User is obliged to undergo extended verification by providing:
1. Photo of one of the documents (passport, ID-card or driver’s license).
2. Selfie with this document and a sheet on which today’s date and signature will be written by hand.
And also fully answer the following questions:
– through which platform did the funds come to you? Provide screenshots of the sender’s wallet/platform withdrawal history, as well as links to both transactions in the explorer;
– explain for what service the funds were received;
– how much the transaction was, as well as the date and time of its execution;
– through which contact person did you communicate with the sender of funds? Provide all screenshots of the correspondence with the sender, where we can see the confirmation of sending funds.
The service reserves the right to request additional documents or screenshots for extended user verification, since each case of blocking is considered individually and may require additional guarantees that the person is not involved in illegal actions.
13.3 The Service does not provide additional services for the analysis of a future transaction and does not answer Users’ questions related to the possible risk of conducting an exchange transaction or converting funds. In case of doubts about the purity of the cryptocurrency, the User must independently check the degree of risk on open specialized sites or use AML bot.
13.4 The User reserves the right to refuse verification. If the blocking was on the part of the exchange service, where the reception was carried out on online or offline wallets (not related to the exchange), then in this case, after 10 (ten days) a refund will be made minus 10% – 30% of the amount received, and as well as other commissions of the network. The amount of retention interest is determined by the harm caused by the user to the exchange service.
13.5 If the acceptance of title units was carried out on exchange wallets and the freezing of funds was on the part of the exchange, then if the User refuses to verify, the funds remain frozen until an indefinite moment and can be unfrozen by a court decision. All legal claims of the User in the manner of recourse must be redirected to the source of blocking funds – the exchange.
If, by a court decision, the return of the title units will be carried out by the exchange, through the exchange service, then the latter will refund minus 10% – 30% of the amount received, as well as other network commissions. The amount of retention interest is determined by the harm caused by the user to the exchange service.
13.6 If during the period of freezing of title units, a request was received from the police or the court to seize funds, then the funds will be transferred in full to law enforcement agencies and cannot be returned in the future.
13.7 All information of Users on the application is confidential, however, for high-risk transactions, the CryptoBar.Men online service will report and cooperate with the authorities of the countries where illegal transactions were carried out.
14. Disclaimer.
14.1. The Contractor has the right to refuse to conclude a contract and execute an application, without explaining the reasons. This clause applies to any customer.
14.2 Upon receipt of the title marks to the Contractor’s account and the successive voluntary refusal of either party to complete the transaction, the Customer is returned the amount back to the account minus the commission of the payment systеm and exchange service.
